Your opinion is important to us – Your feedback helps us to continually improve our services
The National Rehabilitation Hospital is committed to providing the best possible standard of care to our patients. To make sure that we are doing our job well, we would like to hear from you about the services you have received from us.
We are always pleased to receive your compliments, however, if you are unhappy about any aspect of our service, please let us know immediately so we can address any issues that have given you cause for dissatisfaction.
How to pass on your Comments or Suggestions
Read more Comments or Suggestions: You can pass on your comments, suggestions or compliments in any of the following ways:- Verbally – by talking to a member of staff or contacting the Patient Experience and Healthcare Data Manager on tel: 01 235 5211 In Writing – you can post your comments or suggestions in any of the suggestion boxes placed around the hospital, or post to: The Patient Experience and Healthcare Data Manager By e-mail – please complete the ‘Have Your Say’ form below to provide general feedback. Show less
How to make a Complaint
Read more Complaints: Complaints can be made verbally or in writing. Verbal Complaints – if you find it difficult to speak to the person concerned, please talk to any member of staff, who will aim to resolve your concern immediately; or you may contact the Patient Experience and Healthcare Data Manager who will help you if you need assistance with the complaints process. Written complaints – If you have made a verbal complaint and are not satisfied with the outcome, you may send a formal written complaint to: The Patient Services and Corporate Data Manager, at the address above. Read or download the HSE Your Service Your Say document for advice on how to provide Comments, Compliments and Complaints to the HSE. The NRH is part of the Ireland East Hospital Group (IEHG). Stage 3 reviews are carried out by IEHG on on behalf of all hospitals in the group. Liz Maume and Barbara Smyth are the Review Officers; contact details are: feedback@iehg.ie (Valid as at 04.09.23 and will next be updated on 04.03.24) Show less
“Have Your Say”
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Your feedback is important to us; it helps us to continually improve our services.
National Rehabilitation Hospital
Rochestown Avenue,
Dún Laoghaire,
Co. Dublin,
Ireland.
A96 RPN4
Telephone: +353 (0)1 235 5000
Email: patientexperience@nrh.ie